"By partnering with Amdocs we managed to succesfully upgrade with no disrutpion to the tens of thousands of processes critical to our complex environment."
Result Achieved
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Improved ability to meet service level agreements by 30% |
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Increased CRM system case, interaction and process capacity by 2.5 times |
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Greater system reliability, simplified maintenance and less complex processes |
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Reduced unavailability of the CRM system during planned and unplanned outages |
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Business function continuity during upgrade |