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Vodafone Netherlands has been using Amdocs end-to-end customer care and billing system since 1999. At the end of 2000, Amdocs upgraded the Vodafone Netherlands system to support GPRS.
Frank Willemsen, Technical Director, Vodafone Netherlands, The Netherlands, speaks out about Amdocs work with Vodafone Netherlands
A System for the Future
We consider GPRS to be the start of the third generation. GPRS means always online, but you don't want the customer to pay for always online. You want the customer to pay for data transfers and event-based billing and all kinds of concepts that aren't known today. Our billing provider needs to understand that. That's why we need a partner like Amdocs.
Amdocs is a company that helps us to think about the future. It's Amdocs' business to provide systems that are flexible to adapt to future needs. It should be that you could dream up whatever services that you want, knowing that your billing system can follow those dreams. We expect the Amdocs system to support whatever we dream up.
A Global Partner
We are part of Vodafone Netherlands, a worldwide company, with a worldwide agreement with Amdocs. For Vodafone Netherlands it is very helpful to have the same level of service and the same quality of service, all over the world. Amdocs is capable of providing systems for global operations services and support.
Amdocs has been a partner that understands the types of problems we struggle with. That's what we need.
Advanced Scalability
In the time we have been using the Amdocs system, we have more than doubled our business. If we did not have the Amdocs system in place, we wouldn't have been able to handle this growth. The Amdocs system scaled to meet our needs. We know that even if the market is aggressive, we won't face a problem with capacity going forward.
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