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The Amdocs Customer Management Special Interest Group (SIG) focuses on customer management topics and provides a unique environment for industry peers and experts to share and collaborate. It provides a forum for organizations from various industries to discuss customer management products, services and business-related topics that are relevant to today's competitive, customer-focused environment. The CRM SIG explores ways to maximize your customer profitability and corporate efficiency across the entire customer lifecycle: target, sell, deliver, bill and support, and service.
Core topic areas for the Customer Management SIG include:
Intent-Driven Contact Center
- Enhancing the value of every customer relationship at every customer interaction - enable closed-loop accountability, automation of customer-centric business processes and consistent information across multiple communication channels to provide a differentiated and intentional customer experience for increased customer loyalty and decreased operating costs.
Customer-Centric Service Assurance
- Ensuring complete problem resolution processes across network, IT and customer domains - in order to resolve service issues quickly by enabling diagnose before dispatch functionality to meet SLAs and contractual obligations and improve operational efficiency.
Business Intelligence Tools
- Rationalize and leverage past business intelligence and use marketing automation to acquire, grow and retain profitable customers.
CRM Project and Optimization Services
- Take advantage of industry best practices and process analysis in addition to services to measure and improve system performance through standard benchmarking methodologies to help you achieve your target ROI and business benefits quicker.
The Customer Management SIG is exclusively for our CRM business and IT professionals.
Members of this SIG program will be able to:
- Share ideas and best practices with other SIG members around transforming CRM to better meet the demands of today's competitive, customer-centric environment.
- Leverage Amdocs thought leadership to create an intentional customer experience through improving service processes and enabling convenient and consistent customer interactions; and hear insights and research from industry experts.
- Influence product planning for the Amdocs Customer Management portfolio and have early exposure to product roadmaps.
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