"With more than 100 customers, including some of the world's largest mobile operators, we have to be able to deliver customer service excellence at all times, even while in the process of improving our systems," explained Ana Marquez, Technical Support Manager at SmartTrust. "By delivering the project on time and on budget, Amdocs ensured we were able to maintain our customer service levels. Amdocs also identified how we could enhance the existing system to better support our business needs, such as ensuring cases are managed and resolved in compliance with customer service level agreements (SLAs), and improving agent efficiency by centralizing information management."
The Amdocs service assurance solution offers SmartTrust a system for providing its customers with around the clock support, regardless of the communication channel – email, phone or Web – and geographical location. With integrated business processes and improved workflow management, SmartTrust can now respond more efficiently to SLA issues and proactively identify ways to improve quality of service, allowing it to retain and grow valuable customers by providing a superior level of service.
For more information about Amdocs customer management products and solutions, please visit Amdocs Customer Management
About Amdocs CES Amdocs CES (customer experience systems) is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience—personalized, participatory and timely across any service, location and device. The Amdocs CES Portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operational support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs' unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership. Please visit www.amdocs.com for more information.
About AmdocsAmdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experienceTM at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.
Amdocs Forward-Looking StatementThis press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2008, filed on December 8, 2008, and in our quarterly 6-K furnished on February 9 and May 12, 2009.
Garland HarwoodWeber Shandwick for AmdocsTel: +1-212-445-8373E-Mail: firstname.lastname@example.org