|
Singapore, June 23, 2011: Amdocs is growing fast in the Asia Pacific region, more than triple the rate for the rest of the company, according to Eli Gelman, Amdocs president and CEO.
Speaking at the Amdocs Asia Pacific InTouch Business Forum 2011 at the Ritz-Carlton in Singapore, Gelman noted that in his first eight months as the company’s CEO, he has already visited the region four times because of its importance to Amdocs.
In the event’s opening presentation, Gelman outlined three key components service providers needed to address if they were to succeed in today’s connected world: customer-facing challenges, network-facing challenges and over-the-top players.
In terms of customer-facing challenges, service providers need to be able to provide a seamless service, across all devices, across all touchpoints, Gelman said, noting that Amdocs’ future solutions would focus on what he termed "the exponential behavior of customer experience, or customer experience to the power of X."
Looking at the network side of the service provider’s business, Gelman said there were two main challenges: keeping up with the growing value of data while optimizing the network and monetizing this data growth.
"We believe data is going to move to value-based pricing," Gelman told the audience of over 300 people, comprising Amdocs customers and partners, journalists and industry analysts.
Referring to Amdocs' recent announcement concerning its decision to acquire Bridgewater Systems, Gelman said this would help Amdocs enable its customers to connect network intelligence with customer experience. The combination of Bridgewater’s real-time data bases with Amdocs’ real-time charging capabilities “will be something no one else can imitate and will allow us to provide a completely different way to monetize data on the network.”
The Amdocs CEO also said the company was also working on its digital services offering “as not to do anything is not an option” in the face of the growing impact of over-the-top players.
At a later press conference, Gelman said he was optimistic as to the future of the world’s major carriers because these companies know they have to continue evolving and investing in transformation.
Talking about Amdocs’ strategy in the Asia Pacific region, Gelman noted that at Amdocs "we believe in walking before running and that taking a gradual approach in Asia Pacific is the correct one."
Pointing out that five or six years ago, Amdocs was not active in the region, he said that it was now growing at triple the rate for the rest of the company. He said that Amdocs’ strategy was always to go after the Tier 1, Tier 2 carriers "because they make the market."
Avi Shechter, Amdocs division president, noted that Amdocs “was just scratching the surface of Asia Pacific, because it such a big surface.” He said the company had decided to focus on key customers and build a footprint in the region "and as we do this, we’re seeing an increase in the number of our customers."
|