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MANAGEMENT WORLD, NICE, France - May 20, 2008 - Amdocs (NYSE: DOX), the leading provider of customer experience systems, today introduced Amdocs CES - Cramer OSS 7.5, an integrated Operations and Business Support System (OSS/BSS) suite that enables service providers to deploy next generation services on a common OSS architecture. Amdocs CES - Cramer OSS 7.5 also includes automated software packages called Operational Product Packs (OPP) - designed to help service providers deploy service and technology- specific processes.
Earlier this year, Amdocs introduced Amdocs CES, the industry ’ s first suite of products to enable service providers to deliver the digital lifestyle at an accelerated pace and lower cost. With today ’ s announcement, Amdocs has completed the integration of the assets from the Cramer OSS portfolio into Amdocs CES to deliver the industry ’ s first integrated OSS/BSS to support planning, fulfillment and assurance using common data and processes. This foundation enables service providers to evolve towards next generation OSS and because the suite is modular, service providers can choose to migrate one process at a time.
Amdocs is the first company to introduce pre-packaged bundles that are configured to support a particular process, such as planning, fulfillment, or network management, for a specific service or technology. Amdocs OPPs provide both the base capabilities for an operational process and pre-configuration of the business process – all pre-packaged as a single solution.
Packs currently available include DSL (Digital Subscriber Lines) Fulfillment, which automates the fulfillment process for DSL or broadband services, and Backhaul Management OPP, which helps mobile operators to roll out new networks. Similar to the other CES packs that were introduced across the CES portfolio, OPPs enable service providers to standardize processes for new services to reduce operational costs, as well as reduce time to deploy.
“Until now, service providers had a difficult choice: they could use OSS software that got the job done in the short term, or build a proper foundation to meet long-term goals, delaying new product introductions and risking revenue opportunity, ” said Charles Born, vice president of corporate communications at Amdocs. “Amdocs CES now offers an OSS to satisfy short and long term needs, pre-packaged processes to introduce new products quickly, and an integrated OSS/BSS designed to meet future needs. ”
For more information, visit Amdocs at Management World (Booth 50, Hall 2).
About Amdocs Customer Experience Systems (CES)
Amdocs CES , introduced in January 2008, is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience—personalized, participatory and timely across any service, location and device. The Amdocs CES portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operations support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs’ unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership.
About Amdocs Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and the intentional customer experienceTM - at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $2.84 billion in fiscal 2007, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com .
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2007, filed on December 3, 2007, and in our quarterly 6-K furnished on February 11 and May 6, 2008.
Media Contact :
Weber Shandwick for Amdocs
Kristy Heintz
Tel: +212-445-8019
E-Mail: kheintz@webershandwick.com
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