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MIAMI - May 17, 2011 - Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that DIRECTV has deployed Amdocs Mediation software to support its growing number of partnerships with service providers that bundle DIRECTV video services into their offerings. The announcement was made at Amdocs’ 2011 Global InTouch Business Forum, Amdocs’ annual customer and partner event taking place this week.
Amdocs Mediation software allows DIRECTV to capture more revenue from reseller agreements, and give consumers the choice to receive DIRECTV products via a larger number of channels and bundles spanning wireline, wireless and Internet services.
Amdocs Mediation analyzes the service data from both DIRECTV and partner systems, expanding DIRECTV’s auditing and error-handling capabilities for large volumes of data. As a result, DIRECTV is improving revenue assurance and enhancing the customer experience by automatically identifying and triggering discounts for eligible partners.
U.S.-based DIRECTV is the largest satellite pay television service provider in the world, with more than 19 million customers in the United States and 9 million customers in Latin America. Amdocs’ billing and customer management systems have been supporting DIRECTV since 1994 and have played an integral part in DIRECTV receiving the highest scores in the American Customer Satisfaction Index survey among satellite and cable subscribers for the past 10 years.
About Amdocs
Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of approximately $3.0 billion in fiscal 2010, Amdocs has over 19,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at www.amdocs.com.
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2010, filed on December 7, 2010 and our quarterly 6-K filed forms furnished on February 8 and May 11, 2011.
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Media Contacts:
Amdocs
Linda Haugsted
Bob Gold & Associates for Amdocs
Tel: +1-310-784-1040
E-Mail: Linda@bobgoldpr.com
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