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ST. LOUIS - August 4, 2008 - Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that KPN, the largest service provider in the Netherlands, has deployed Amdocs Operations Support Systems (OSS) for the fulfillment of its broadband services.
KPN is a longstanding Amdocs OSS customer and has deployed several products from the Amdocs Cramer OSS Suite. To accelerate the roll out of its residential broadband services, KPN has deployed Amdocs Automation and Activation Packs. These Packs have enabled KPN to productize the business processes associated with the broadband component of its triple-play roll out to decrease time to market for deploying new broadband elements and reduce on-going operational costs.
KPN can now automate the service fulfillment process which will be used to deliver the large number of broadband orders it receives every hour. Additionally, the Packs support specific network devices such as IP DSLAMs (Internet Protocol Digital Subscriber Line Access Multiplexer) to deliver faster broadband connections to customers.
“KPN understands the need to further simplify and consolidate fulfillment and service processes. To achieve this, we needed a single centralised architecture and Amdocs OSS fulfillment solutions play an important role in the roadmap towards that simplified and consolidated architecture,” said John Quist, vice president of All-IP at KPN. “Amdocs pre-integrated solution for broadband fulfillment offers a great advantage for faster and more accurate service deployment, and the Broadband Automation Pack provided more than 85 percent of the required broadband process functionality out of the box. Amdocs continues to develop products that combine process automation and industry standards for ‘right first time’ service activation. These new solutions for activation and fulfillment will support our growing volume of orders and provide a foundation for future growth of our broadband business.”
“KPN is one of the world’s leading service providers that continue to work with Amdocs to design and deploy strategic OSS transformation initiatives,” said Charles Born, vice president of corporate communications for Amdocs. “As service providers build and deploy new next generation networks, they need integrated OSS that can automate processes that span the customer order through to activation on the network. This automation reduces the long-term cost of ownership of the OSS and helps deliver a high-quality customer experience.”
About Amdocs Customer Experience Systems
Amdocs Customer Experience Systems (CES), introduced in January 2008, is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience—personalized, participatory and timely across any service, location and device. The Amdocs CES portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operations support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs’ unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership.
About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience(TM) at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $2.84 billion in fiscal 2007, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at http://www.amdocs.com .
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2007, filed on December 3, 2007, and in our quarterly 6-K furnished on February 11 and May 6, 2008.
Media Contact:
Garland Harwood
Weber Shandwick for Amdocs
Tel: 1-212-445-8373
E-Mail: gharwood@webershandwick.com
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