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ST. LOUIS, November 27, 2007: Amdocs (NYSE: DOX), the leading provider of customer experience systems , announced today that Anuncios en Directorios S.A. de C.V. (ADSA), the directory publishing subsidiary of Teléfonos de México S.A. de C.V. (TELMEX), has expanded its relationship with Amdocs. ADSA has licensed and deployed Amdocs print and online directory services software in order to enter new Latin American markets and the United States. Amdocs also provides ADSA with an end-to-end solution that enables ADSA to create a superior customer experience for its yellow page and white page print and online directory customers and deliver higher value to its advertisers in Mexico.
“For the past fifteen years, Amdocs has provided us with a customer-centric system of products that address all aspects of the directory publishing process,” said Benjamin Podoswa Schwaycer, chief executive officer at ADSA. “Because of the success that we have had with Amdocs in Mexico, we are confident that Amdocs solutions are the best tools to help us offer our service in new markets.”
ADSA is using Amdocs A-CRM solution that covers publishing business processes from sales campaign planning through to customer care. The solution is scalable to provide full support for traditional print and new media advertising products and services. Additionally, Amdocs solutions now support ADSA’s print directory business across multiple lines of business, from its print directories, to providing advanced local search capabilities for its Internet directory. As a result, ADSA can achieve true integrated customer management across all markets, including Mexico, and now Argentina, Peru and the U.S. ADSA can also increase revenue and reduce operational costs often associated with replacing legacy systems.
The main component of Amdocs A-CRM is the customer database which houses all customer-related data. Operational applications such as Sales Campaigns, Customer Management, Sales Management, Production Management, Publishing and Pagination utilize the database to achieve maximum data, process integrity and operational efficiency. Amdocs A-CRM delivers the flexibility to operate on multiple databases, capturing and managing all customer information in a centralized, integrated environment. Changes to customer data are disseminated throughout the organization, enabling real-time responses to advertiser requests.
“As providers expand into new markets, it’s critical that they have a partner that can help to meet their changing business needs,” said Charles Born, vice president of communications for Amdocs. “Amdocs continues to innovate with the introduction of new technologies to serve this evolving market. ADSA is a perfect example of how companies can rely on Amdocs’ flexible and scalable software, services and global industry expertise to deliver an innovative, integrated and intentional customer experience.”
About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience(TM) at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $2.84 billion in fiscal 2007, Amdocs has more than 16,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at http://www.amdocs.com .
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs ability to grow in the business markets that it serves, Amdocs ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2006 and in our quarterly Form 6-K furnished on February 6, May 11 and August 6, 2007
Media Contact:
Garland Harwood
Weber Shandwick for Amdocs
Tel: 212-445-8373
E-Mail: gharwood@webershandwick.com
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