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ST. LOUIS and HEVERLEE, Belgium – August 5, 2008 – Amdocs (NYSE: DOX), the leading provider of customer experience systems and Telindus, part of the Belgacom Group [Euronext Brussels: BEL], an international information and communication technology provider offering network-based solutions, today announced that Telindus has deployed the Amdocs Smart Agent Desktop to provide superior services to its customers across eight countries in Europe and Asia.
Globally, Amdocs products support more than 1,500 Telindus users with approximately 400 concurrent users. This new deployment is part of an existing five-year contract to standardize Telindus’ global customer helpdesk on Amdocs Customer Management software. Amdocs Smart Agent Desktop is a unified agent portal that delivers a 360-degree view of the customer and supports first-contact resolution. Telindus agents can manage purchasing and information requests and service and support queries to quickly respond to requests — consistently delivering a personalized customer experience. In addition, the adaptability of Smart Agent Desktop will allow Telindus to comply more quickly with customer requirements, meet IT Infrastructure Library objectives, and accelerate its time to market for new services.
"Previously, Telindus had to devote more time and resources to maintaining our CRM system in order to ensure compliance with customer requirements," said Daniel Cauwenberghs, application manager, Telindus. "This deployment has had an immediate impact, enabling us to reduce agent response time. The new performance ability and user-friendliness of the Amdocs Smart Agent Desktop has allowed us to respond more quickly to customers, comply with their requirements and devote more creativity and resources to business innovation. Additionally, Amdocs delivers a CRM system that can handle network issues or sudden spikes in volume to help us ensure that we deliver a superior customer experience."
“Amdocs continues to demonstrate its strength in creating and delivering customer management solutions that drive efficiency across the business,” said Charles Born, vice president of corporate communications. “Companies that operate globally, such as Telindus, have complex technical needs, and requirements that vary from region to region. Amdocs Smart Agent Desktop has been designed to help organizations support the rapid flow of call center interactions, and engage customers with targeted cross-sell and up-sell opportunities to increase revenue per interaction.”
About Telindus
Telindus, created in 1969 and sustained by 37 years of experience in information and communication technologies (ICT), offers services and solutions responding to the needs of the corporate and institutional sectors. These solutions are underpinned by management and support services.
The company, which is based in Heverlee, was listed on the stock market in 1985 and grew in Europe by taking over various companies. In January 2006, Telindus joined the Belgacom Group as an IT services subsidiary. By joining forces, the two companies wanted to achieve a double objective: to become the ICT leader on the Belgian market, and to make this new entity a key player at the European level.
This acquisition allowed the Belgacom Group to strengthen its position on the European telecom market.
Telindus has a highly skilled international team of 2,830 employees, and is present in 11 western European countries, China and Thailand. Telindus has its headquarters in Belgium and is currently run by Michel De Coster, executive vice-president, Enterprise Business Unit.
About Amdocs Customer Experience Systems (CES)
Amdocs CES, introduced in January 2008, is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience—personalized, participatory and timely across any service, location and device. The Amdocs CES portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operations support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs’ unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership.
About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience(TM) at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $2.84 billion in fiscal 2007, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at http://www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2007, filed on December 3, 2007, and in our quarterly 6-K furnished on February 11 and May 6, 2008.
Media Contacts:
Amdocs
Darcy Hansen
Tel: + 1-415-806-4139
E-Mail: darcy.hansen@amdocs.com
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