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PROVIDE THE EXPERIENCE YOUR CUSTOMERS EXPECT
When your customers interact with your brand, regardless of the channel, managing these interactions effectively is fundamental to meeting customer expectations, securing loyalty and driving new revenue opportunities.
Customers expect interactions to be efficient, quick and convenient, whether they’re contacting your contact center for support, browsing online for accessories and new offerings, or visiting your store to purchase a new device. Many markets continue to see increased competition and commoditized products and services, leaving the true battleground for new business in the experience your organization offers its current and prospective customers. As these markets mature, consumers are exerting their position of power and choice – so you must be able to satisfy their product, service and customer experience needs better than the competition.
Customer Management solutions include:
- Smart Agent Desktop unifies your agents’ desktop to optimize contact center operations across all lines of business, for all business processes
- Smart Device Support integrates CRM and mobile device management to empower Level 1 and Level 2 agents in the contact center to resolve smart device support issues quickly and effectively
- Retail Experience allows store reps to seize every revenue opportunity during in-store interactions, reduce overall transaction time and deliver a differentiated brand experience
- Universal Storefront enables you to offer, sell and service physical, network and value-added services with one backend architecture in a Web 2.0 portal framework
- Convergent Order Hub provides an automated end-to-end ordering solution to reduce error fallout rates and operational complexity while providing a superior customer experience to your customers
- Click to Order simplifies the ordering process for order capture and subscription management through three steps to completion
- Sales Quote Order prevents order errors by ensuring that new sales are transferred into the order handling engine as quotes
- Customer-Centric Service and Support enables proactive, efficient and intelligent service and support through collaboration between your support agents and your service personnel
- BSS Pack – a clearly scoped, best-practice, off-the-shelf pack, including pre-integrated CRM, ordering, charging & billing and self-service products”
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