KEEP YOUR FINGER ON THE PULSE
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Fulfilling your customers’ expectations and meeting your service commitments are among the many challenges addressed by our integrated service fulfillment capabilities. In addition to our standard field support capabilities – work order management, workload management, progress reporting, outage management, online scheduling – we offer APIs to support the integration of other workforce management (WFM) products.
For service activation, we provide provisioning interfaces and an integrated subscriber self-service capability that enables your customers to view their account, order new services, upgrade existing services, make payments, and confirm appointments. Using the system’s SOA XML API set, you can extend your self-service capabilities to many other customer management related tasks.
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