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WHEN IT COMES TO CRM AND BILLING, ONLY ONE POINT OF VIEW MATTERS...
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| Through pre-integration of Billing and CRM, Amdocs helps us ensure the success of the project, while driving down our total cost of ownership. We are confident that this project will deliver the innovation and unique value that our customers expect of SFR.
Jean-Pascal Aubert
General Manager
Cegetel SI |
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Making the right decisions is easier when you can see the whole picture. But unfortunately, today's contact center agents don't have a complete view of your customers because of uncoordinated front and back-office systems, as well as separate CRM and billing information silos. And unsynchronized business processes also stop you from quickly introducing new services and promotions. So agents either have to launch separate applications, or transfer callers to other agents who are trained to handle billing inquiries. And all this means a longer, more frustrating experience for your customers who want, and expect immediate results.
We know it's vital to give your agents the right information at the right time and that's why we developed Amdocs Billing Manager, a Web-based, front-office application, it provides your agents with the real-time, 360º, unified customer view across CRM and Billing that they need:
- Guides your agents to take the right actions through an intuitive user interface and context-driven navigation
- Handles customer billing and usage inquiries for multiple markets including voice, data and content, and displays real-time, unbilled usage even when it's outside the bill cycle
- Processes payments and recharges for prepaid, postpaid and convergent customers
- Helps you to resolve multi-level disputes and adjustments, and manage the collection process
- Manages complex account and billing relationships for consumer, household and corporate customers, as well as split payments and event group distribution
- Keeps costs down and increases efficiency with end-to-end processes that are aligned with Amdocs' Billing product portfolio
- Integrates easily with third-party systems via open standard architecture, as well as a data model specifically created to suit the needs of service providers
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