MANAGE CHANGE -- DON’T REACT TO IT
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If a network or IT change is necessary, how can you make sure that it won’t have a negative impact on your customers? It’s a huge challenge to deliver more and more complex services, while still making sure you keep up with agreed-upon service levels. And constant changes in the underlying network infrastructure make this task even more difficult. Your IT department has to coordinate all these changes across many different systems and teams within your organization. So the chance of something slipping through the cracks and affecting customer service is high.
That’s why predicting and managing the risk associated with IT change is crucial, and as a closed-loop system ensuring change is aligned across your organization, Amdocs Change Manager can help:
- Allows you to assess, plan, approve, implement and review changes to public or private network infrastructure
- Increases the efficiency and effectiveness of your change processes by automating tasks, ownership, handoffs and notifications
- Provides an integrated platform for change management with packaged integration to incident, problem and defect management
- Improves operational efficiency through reduced unplanned and planned outages, and fewer customer site visits
- Improves customer satisfaction through fewer service outages and proactive notification of a change and its impact
- Reduces total cost of ownership through consistent standards-based processes and terminology, productized integration with incident management, and minimization of service level agreement penalties
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