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How can your customers consume new applications and services when they can’t even turn the device on? You offer cutting edge devices and services that will make life easier and more fun for your customers, yet one in four customers will call your contact center for help with their devices. This is where Amdocs Device Care can help. Empowering your Level 1 and 2 agents with information at their fingertips, Device Care provides your agents with a unified view of your customers’ devices to resolve device-related issues. You can ease the pain of high support costs associated with smartphones, while providing a better experience and handling your customers with care.
Now you can:
- Improve first call resolution by empowering Level 1 and 2 agents
- Reduce average handling time (AHT) by cutting discovery time and fixing most issues over-the-air (OTA)
- Reduce non-faulty device returns through rapid configuration management
- Increase data revenues through quick problem resolution
Other Solutions:
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