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GIVE CUSTOMERS CONTROL OVER THEIR BILLS
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Online billing is the most important application on your customer portal. Customers need it—and it drives traffic, giving you more opportunities to sell. However, a poor online billing and payment experience will force customers back to your call center, where interaction with live agents costs you more.
What you need is an accurate billing system that provides a superior experience for customers.
Amdocs E-Billing consolidates the information from all your billing systems to provide a single, convergent view of billing information, so that customers can view, pay, and dispute bills online. They can check the details of individual calls online or offline. The product also give administrators of corporate customers more control—they can set permissions for bills to be viewed at various levels of their organization, and paid through template-based approval flows.
- Reduces customer service costs by allowing customers to resolve issues online
- Improves customer satisfaction by resolving customer problems faster
- Lowers processing costs as fewer paper bills are printed and mailed
Amdocs also offers the Amdocs E-Billing StartPack , a package designed for fast, low-cost deployment of online billing. It includes Amdocs E-Billing functionality together with implementation services.
Related Offerings:
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