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WE HELP CREATE NEW OPPORTUNITIES FOR YOU
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Every time that your agents are in direct contact with your customers, are you sure theyre making the most of the opportunity? Direct interaction is the perfect chance to strengthen your relationship with themnot just by providing excellent customer service, but also by recommending special promotional offers tailored to meet the needs of that specific customer.
By giving your agents the right information at the right time, and helping them to use it in the right way, they can deliver a personalized, positive intentional customer experienceTM that helps you to stand out from your competition.
So if you want to guide your agents regarding the best recommendations to make during a call, Amdocs Marketing Connector can help. It makes it easier to extract recommendations from marketing engines, and delivers them directly into Amdocs Customer Interaction Manager for immediate use by your agents:
- Guide agents to the next best action by showing them customer-specific and generic recommendations, as well as customer history and acceptance likelihood so they can work out which one to make to the customer
- Offer dynamic recommendation generation based on in-session data, in addition to staged recommendations
- Increase cross-sell and up-sell revenues by offering your customer tailored recommendations that theyre likely to accept
- Improve future sales opportunities by saving the interaction information as part of that customers record and incorporating it into refining the next set of recommendations
- Get quick results because of the built-in understanding of Amdocs data models, and a reduced learning curve by agents using the same familiar user interface, with additional cross-sell and up-sell functionality
- Get value from your existing investments because the connector can work with any campaign management and marketing engine that you choose
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