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Amdocs Retail Interaction Manager improves the customer retail store experience, maximizes revenue and profitability, and reduces operational costs by streamlining the systems and processes that store reps need to cope with. The result is reduced training costs and store interaction handling times. Retail Interaction Manager also features sales tools that ensure every customer is offered the products and services that are right for them while factoring in cross-sell recommendations. This minimizes product returns by meeting customer expectations, and at the same time maximizes wallet share.
Benefits
- Turn every store interaction into a revenue opportunity
- Increase sales conversion rates
- Maximize customer wallet share
- Minimize product returns and service cancellations
- Prevent revenue leakage
- Increase rep efficiency and effectiveness
- Decrease store interaction handling times
- Lower employee training costs
- Empower store reps to be more self sufficient
- Reduce customer wait time and handling time
- Meet customer expectations every time
- Provide a differentiated, consistent, intentional customer experience
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