Multichannel Self-Service

Anywhere Customer Self-Service and Commerce

Amdocs Multichannel Self Service solution is a cross-touch point application, enabling service providers' customers to easily self-manage their account and shop online utilizing the web portal and/or their mobile device - smartphone or tablet. Spanning care and commerce functionalities, with intuitive navigation and touch-screen capability, the solution promotes repeat usage and revenue.

Benefits:

  • Drive online usage with a consistent experience across touch-points and unmatched usability

  • Grow wallet share by turning every self-care interaction into a sales opportunity

  • Hit the market faster with rapid deployment utilizing User Experience Framework (UXF) technology, to deploy new/updated offerings and screen flows across all devices