Amdocs Service Order Management provides an automated solution to manage the service order lifecycle and help you fulfill complex and bundled orders quickly and accurately. Wherever the order originates, whether by self service or a customer agent, our service order management software takes each order and decomposes it into a sequence of interdependent tasks and then orchestrates their completion across one or multiple fulfillment systems. Orders may involve both manual and automated tasks such as engineer site visits, equipment provisioning and configuration.
Orchestrate the more complex service scenarios
The demand for complex services continues to grow. Business customers want virtual private networks (VPNs) connected to multiple sites, with multiple routes, equipment types and specified service level agreements (SLAs). Consumers want multi-play services with close interdependencies such as high quality IPTV over broadband DSL. Service providers need to be able to deliver a wide range of services quickly and efficiently while coping with constant change and upgrade to the network itself.
In this environment, you need a software solution which decomposes each order and interacts directly with multiple systems as required to fulfill the order – from activation and configuration systems to workforce management systems for manual engineering tasks. Orchestration of the complete fulfillment process is essential to achieve the short activation times that customers expect. SLA management is crucial to track and report potential breaches before they occur.
Reduce time to market for new service introduction
It can take service providers months to introduce a new service. A frequent cause of delay is changes to the back office systems required to support its introduction and fulfillment. By adopting a catalog-driven fulfillment solution instead of creating new fulfillment systems, service providers can rapidly introduce new services by configuring the existing system.
Time to market for new services is a critical differentiator in today’s competitive market. The Amdocs Service Order Manager is in use by several large service providers around the world to address this need.
Manage the inevitable fallout quickly and effectively
In a constantly changing environment, there are many reasons why orders may not be fulfilled as normal. Outages, network changes, equipment upgrades and inaccurate information may all conspire to create a backlog of unfulfilled orders.
The ability to dynamically change the fulfillment process and redirect or rerun a batch of orders allows operations departments to deal with unexpected and unusual situations quickly and effectively. Positioned above and across multiple fulfillment systems, the Amdocs Service Order Manager provides coordination and orchestration that no individual fulfillment system provided on its own. This common BSS/OSS layer makes service fulfillment easier across multiple domains, supporting both legacy and next-generation OSS.
Related Products
The Amdocs Service Order Management is used as part of the following product offering:
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