Integration between business and operational support systems (BSS & OSS) is not easy. There are many processes that require multiple systems to be in sync for you to be able to deliver services accurately and efficiently. And many processes that should be automated are handled manually, leaving you with fewer manpower resources for more strategic tasks.
The Amdocs B/OSS Manager manages operational processes, work flows, tasks, jeopardy and exceptions to ensure efficient, cost-effective OSS operations. It provides a unified process, task, jeopardy and fallout framework for service management, service fulfillment, and other operational processes. To improve efficiency, it forma,lizes, automates, and monitors repetitive workflows, and it can also provide automated solutions for network build and maintenance activities. Amdocs B/OSS Manager also:
- Complies with best practices for next-generation OSS and service-oriented architecture
- Helps launch new processes quickly through phased automation and integration
- Efficiently manages tasks, jeopardy, fallouts and exceptions
- Reduces manual errors by establishing and formalizing work procedures
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