Amdocs.com > Products > About Customer Experience Systems (CES)
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Customer Experience Systems (CES)

What Are Customer Experience Systems?







Every time customers interact with their service providers, they have an experience. Downloading a digital application, ordering or updating a service, paying a bill, visiting a store, calling customer care, managing their accounts online, or simply making a call or watching TV: all customer experiences.

There are a number of business- and operational-support systems (BSS/OSS) and related business processes that power these activities: billing, CRM, ordering, self service, service fulfillment, digital content delivery, network capacity management and more. Because each shapes the customer experience, Amdocs calls them "customer experience systems." And Amdocs drives innovation in the development, implementation and management of these critical systems like no one else can.

Customer Experience Systems
Amdocs is the market leader in customer experience systems. What makes us different?
  • Deep industry experience. With 30 years experience serving the communications, entertainment and media industry, Amdocs understands the industry and the systems that power it. Plus, we have an unparalleled track record of consistent, repeatable results.

    • We support more than 2 billion experiences each day and serves 100% of Fortune magazines Global 500 quad play service providers and 100% of the world's top mobile providers

    • We've had more than 2,500 successful IT projects and implementations

  • Proven products. We have the industry's most completely integrated yet modular software portfolio across BSS and OSS.

    • More than 500,000 customer service agents count on Amdocs Customer Relationship Management to provide a simplified Customer Experience

    • Over 115 billion event records are processed/month through our managed services centers

  • Services expertise. Our global team of consultants deliver a comprehensive line of services from strategy to implementation to ongoing managed services and support.

    • Amdocs has over 19,000 employees across 60 countries devoted to customer experience systems and the communications industry

    • While only 60% of IT projects succeed, Amdocs delivers, on average, 95% of project milestones on time, on budget and with the highest quality
Clearly, leadership in customer experience systems isn't just about software. It's about accountability from start to finish and low-risk results.