UPDATED: SUMMER 2010
The move towards an always-connected existence brings huge business opportunities for players who can differentiate themselves by delivering the right, intended customer experience every time-experiences that are personal, participatory and timely.
The Amdocs CES Vision represents new ways of doing business and, thus, has fresh implications for the Amdocs customer experience systems that support service providers' day-to-day operations. These systems must enable service providers to continuously innovate and search for new revenue channels in an increasingly complex, competitive and ever-changing environment. To promote a clear understanding of our vision, we compile "statement of direction" documents for each of our major product groups and overarching blueprint.
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AMDOCS CES PORTFOLIO
Overview of the strategy, concepts and components that make up the CES portfolio.
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CUSTOMER MANAGEMENT
Contact Center and retail interaction management, customer service and support, sales and ordering.
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OSS
Service and resource management, network planning, and service fulfillment and assurance.
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REVENUE MANAGEMENT
Charging and billing, mediation, partner management.
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AMDOCS INTERACTIVE
Digital commerce, e-business and personalization.
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