Managing Ordering Processes 

 

What is in a process? A lot. Operations of a business are the lifeblood, and they are mostly defined by business processes. Amdocs Ordering offers the companies a choice – to replicate the business processes that best fit their business requirements. Designing the right business process accurately is crucial to your business, as automating an inaccurate process will not get you far.

Using our process management capability, you can rest assured that any changes to their ordering process can be changed very quickly and painlessly. As Amdocs Ordering incorporates a workflow engine as well as a business process manager, you can design, sequence, and implement your process. Through a graphical user interface, business users can drag and drop the pre-defined blocks to build the business process. No more worries about requesting the IT department to change the code for any of the processes.

The future is uncertain, you don't know which unforeseen media, device, or channel your consumers will use to buy your product and services. Our process management capability future proofs your ordering processes, as you can quickly change and experiment with various options. In addition, it even offers ad-hoc and dynamic process steps – determining at run time if some of the process steps should be executed. As product and service portfolios grow, an increasing number of companies need to integrate with third party outsource processes for delivery, installation, repair, etc. Each partner has its own business processes that cannot be pre-determined or programmed in your original business process. Amdocs Ordering is capable of launching and running these ad hoc processes on the fly, and add steps at run time as required.

The process management capability of Amdocs Ordering allows you to:
  • Design, sequence, and implement the ordering process that best fits your needs
  • Use drag and drop graphical user interface instead of hard coding changes through IT departments
  • Dramatically shortens time to market, as business users can experiment and quickly change processes that work for each product
  • Launches and integrates with your partner business processes from within your own business process, to dynamically add steps to your process on the fly
  • Reduces latency by launching lite processes on the client side for speed and efficiency, while the heavy lifting is done by back end server
  • Offers knowledge libraries to leverage industry best practices, so that you can select the optimal ordering process for your industry
Contact Amdocs today to learn more.

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