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LEARN MORE ABOUT OUR CUSTOMERS’ SUCCESSES
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Amdocs has been providing managed services to leading service providers worldwide for nearly 30 years. Learn more about the operational and business benefits service providers have achieved by selecting a success story that matches your needs.
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BSS TRANSFORMATION AND MANAGED SERVICES
- Multi-year BSS managed services engagement with
Transformation
- End-to-end customer care and billing operations
- One of the largest data and subscriber migrations in the
communications industry
- Coverage includes Business Process Operations,
Application Management, Infrastructure Management,
Service Delivery Management
- Consolidated billing platform serving post-paid, pre-paid
and wholesale customers
- Improved overall operational effi ciencies by 25%
- Reduced infrastructure costs by 20%
- Reduced bill cycle duration by 73%
- Lowered average time for order completion by 85%
- Lowered time to repair critical defects by 84%
BSS TRANSFORMATION AND MANAGED SERVICES
- Large-scale managed services engagement with consolidation and modernization
- Managing legacy (non-Amdocs) and Amdocs applications around Customer Care, Billing, Provisioning and Partner Wholesale systems
- Coverage includes Business Process Operations, Application Management, Infrastructure Management and Service Delivery Management
- Consolidated number of legacy applications into a modernized Amdocs platform
- Reduced operational costs by 25%
- Significant reduction in bill processing time
- Provisioning success percentage remained stable at 99.97% in spite of the growing number of monthly provisioning transactions
- Smooth transition of client employees with minimal impact on staff and day-to-day business operations
- Enabled quick launch of new services
- Improved service quality
BSS TRANSFORMATION AND MANAGED SERVICES
- Multi-year managed services engagement
- End-to-end customer care and billing operations
- Managing Amdocs and non-Amdocs applications
- Consolidation and modernization of legacy billing systems across different lines of business
- Coverage includes Business Process Operations, Application Management, Infrastructure Management and Service Delivery Management
- Consolidated billing platforms, resulting in a single unified bill and increased customer satisfaction
- Reduced operational costs by 40%
- Increased operational fl exibility
- Reduced time to market for new services
- Billing accuracy improved to 99.95%
- Reduced overall bill delivery timeline by more than 2 days
- Incident resolution rate improved to 98%
BSS TRANSFORMATION AND MANAGED SERVICES
- Multi-year managed services engagement
- BSS application management, hosting and operations, including ordering, service activation and provisioning, customer relationship
management and self-service and billing operations
- Web portal solutions, hosting, and operations including user registration, identity management, self-service and mobile commerce
- Coverage includes Business Process Operations, Application Management, Infrastructure Management, Service Delivery Management
- Quick time to market for launching WiMAX products and services
- Pre-integrated BSS solutions and business processes, providing lower integration risk, greater cost effi ciency and more rapid
integration
- Implemented operational best practices
BSS TRANSFORMATION AND MANAGED SERVICES
- Six-year managed services engagement with billing transformation
- Coverage includes Application management and maintenance of the Amdocs billing, ordering and CRM systems
- Billing transformation - Consolidation of eight wireless, wireline, Internet and cable TV billing onto Amdocs Billing platform
(v6)
- Deployment of the Amdocs Enterprise Product Catalog v7.5 to centralize product information from five different catalogs
- Lower operational costs: Over 30% reduction in OPEX
- Improved SLAs including Time-To-Resolve (TTR) critical issues and Quality KPIS
- Superior revenue assurance capabilities and sets the stage for launching new and bundled service offerings
LEGACY/THIRD PARTY APPLICATION MANAGEMENT
- Long-term managed services deal covering billing, ordering, customer care functions
- Amdocs and non-Amdocs applications
- Non-Amdocs applications include carrier access/retail billing systems, ordering and wholesale systems
- Data Center Operations for wireless billing applications
- Coverage includes Business Process Operations, Application Management, Infrastructure Management and Service Delivery Management
- Day 1 cost savings of ~15-20%
- Overall cost reduction of ~30%
- Ongoing quality and productivity improvements
- Best-in-class operations with minimal disruption to ongoing operations
- Wireless platform modernization
- Single accountable vendor for Application Design, Development and Maintenance
B/OSS TRANSFORMATION AND MANAGED SERVICES
- Managed services with modernization of billing, customer care and OSS operations
- Managing Amdocs and non-Amdocs applications
- Modernization with Amdocs solutions (post-paid, prepaid, retail/point-of-sale, service control point, roaming)
- Coverage includes Business Process Operations, Application Management, Infrastructure Management and Service Delivery Management
- Overall cost reduction
- Lower time to market to launch new services
- Move to a convergent, scalable, next generation solution to meet subscriber growth
- Robust operations and best-in-class SLAs
ON AND OFF-PORTAL, STOREFRONT MANAGEMENT
- Centrally manage all digital commerce partners and settlements, both on and off-portal
- Storefront management supporting different digital services across multiple payment methods
- Provide self-service capabilities to partners
- Content Partner Settlement
- Managed services operation hosted in Amdocs data center facility
- Generating millions of transactions every month for both on- and off-portal
- Hundreds of partners on-boarded using automated tools, reducing overall costs
- Supports multiple storefronts with hundreds of thousands of content items available to subscribers
- Provides self-service interface for partner on-boarding, offer management, reporting and auditing, reducing total cost of
ownership
- Monthly content revenues rose by 15%, with a 3% decrease in content refunds
HOSTED DIGITAL CONTENT MANAGEMENT
- Multi-year hosted managed services engagement
- Provides the technology platform and services to manage premium mobile content offerings
- Coverage includes Application Management, Data Center Operations and Service Delivery Management
- Premium content services revenue increased threefold
- Enables fl exible and convenient digital commerce purchases
- Enhanced overall customer experience
- Increased ability to develop innovative offerings
HOSTED DIGITAL CONTENT MANAGEMENT
- Multi-year hosted services engagement
- Supporting both pre-paid and post-paid billing applications
- Supporting multiple sales channels such as WAP store and off-portal
- Use of automated tools around transaction processing and billing
- Coverage includes Application Management, Data Center Operations and Service Delivery Management
- Enables fl exible and convenient digital commerce purchases
- Enhanced overall customer experience
- Enables new content partners and their offers to go retail within days
- Common billing, settlement and reporting engine for all digital content services
- Month-over-month increase in revenue
HOSTED DIGITAL CONTENT MANAGEMENT
- Centrally manage digital commerce ecosystem, both on and off-portal
- Processing premium content transactions across dual network technologies
- Providing self-service capabilities to partners
- Managed services operation hosted in Amdocs data center facility
- Hundreds of partners on-boarded using automated tools, reducing overall costs
- Provides self-service interface for partner on-boarding
- Month-over-month increase in revenues
HOSTED DIGITAL CONTENT MANAGEMENT
- Centrally manage all digital commerce partners, both on and off-portal
- Content sourcing and negotiation
- Dedicated storefronts with premium content such as ringtones, graphics, games, video, sweepstakes sold over on- and off-portal
channels
- Analysis and reporting
- On-statement billing
- Managed services operation hosted in Amdocs data center facility
- Tripled data service revenues in 2 years
- Achieved a 10% monthly growth rate for premium services
- Negotiated with 40+ content providers on behalf of the client and manage the ongoing relations
- Dedicated storefronts with premium content such as ringtones, graphics, games, video, sweepstakes sold over on- and-off portal
channels
- Client revenue share increased from 30% to 40%
HOSTED DIGITAL CONTENT MANAGEMENT
- Fully outsourced operations across 5 countries
- Content services (content licensing, content management and storefront management, reporting)
- Coverage includes Applications Management, Data Center Operations, Services Delivery, Change Requests and Release Upgrades
- One unifi ed digital content platform for 5 countries
- Risk sharing via per transaction fee business model
- Signifi cant reduction in Total Cost of Ownership (TCO)
- Increased gaming revenues by ~50% YoY and video content revenues by ~100% YoY
END-TO-END BILLING OPERATIONS MANAGEMENT
- Fully outsourced multi-year services engagement
- Functional areas include Billing, AR and Collections, Wireless Number Portability and Provisioning
- Managing data center operations at client premises
- Coverage includes Data Center Operations, Infrastructure Management, Application Management and Service Delivery
- Overall TCO reduction
- Continuous improvements to operational performance around billing operations, testing and support
- Enabled the client to focus on strategic growth by freeing up key staff from billing operations
- Smooth transition of client employees with minimal impact on staff and day-to-day business operations
DIRECTORY PUBLISHING AND IT OUTSOURCING
- Multi-year managed services engagement
- Application Development and Maintenance (ADM) of Amdocs and non-Amdocs applications
- Includes modernizing 175 legacy applications into a single, enterprise-wide platform
- Providing majority of IT services, supporting over 11,000 end users across 100+ locations
- Immediate and ongoing cost savings
- Single vendor accountability tied to a fl exible SLA model
- Enterprise-wide solution enabling common business processes across the organization, allowing for better work-load balancing
and labor expense reduction
- Deployment of technology solutions that achieve standardization and cost effi ciencies
DIRECTORY PUBLISHING AND IT OUTSOURCING
- Fully outsourced multi-year services engagement
- Migrating from legacy to a next generation Amdocs platform
- Full control and accountability for all aspects of IT operations, from system development to hardware monitoring
- Overall cost reduction
- Smooth transition to the Amdocs platform with minimal impact on customers
- Provides business with a stable and secure software operation environment
- Provides consulting services for further improvement
- Transfer from data center facility managed by another vendor to state-of-the-art Amdocs center was accomplished 6 months prior
to due date
DIRECTORY PUBLISHING AND IT OUTSOURCING
- Multi-year managed services engagement
- Managing both Amdocs and non-Amdocs applications
- Coverage includes Data Center Operations, Infrastructure Management, Application Management and Service Delivery
- Immediate and ongoing cost savings
- Work within a jointly developed process for system and software changes
- Smooth transition of client employees with minimal impact on staff and day-to-day business operations
- Year-on-year performance improvements
- Ongoing quality and productivity improvements
APPLICATION MANAGEMENT AND BPO
- Four-year managed services engagement for application management of billing and ordering platforms
- Covers ongoing development, maintenance and support of customer care and billing systems for almost 17 million subscribers
- Contract allows modernization within the services scope SLA/KPI based service with associated credits/bonuses assessed per
service year
- Significant financial impacts - Annual savings of 2M
- Improved operational KPIs and SLAs - 29 KPIs spanning complete delivery lifecycle and production
APPLICATION MANAGEMENT AND BPO
- Five year managed services engagement with modernization to support end-to-end Billing application management and selected
business process operations
- Covers application maintenance and ongoing support, implementation, performance tuning and testing services
- Business processes supported include bill scheduling, monitoring, reference table management, pre-bill checks and rejection
analysis
- Amdocs will replace 23 post-paid billing systems to Amdocs CES 7.5 convergent billing platform to support the explosive subscriber
growth
- Centralize and automate roaming settlement processes to improve the auditing and revenue assurance
- Lower operational costs while improving the end customer experience with the unified billing platform
- Lower time-to-launch new services including mobile portability and 3G services
- Faster and more efficient error handling across the revenue management chain, maximizing revenues
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