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Market Insights

Amdocs managed services customers benefit from our industry insight and thought-leadership. Our unmatched industry experience and access to best practices – gained by working with leading service providers across the world – enable us to help our customers prepare for the future. By issuing frequent white papers and articles, we help service providers analyze recent market trends and understand how best to maximize the benefits of managed services.


ARTICLES, BROCHURES, etc...

WHITEPAPERS

Mobilicity Informa Case Study: Mobilicity's Canadian outsourcing strategy

Source: Informa | Added Aug 2011

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Managed Services Catalog Amdocs Managed Services Catalog

Source: Amdocs | Added May 2011

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Amdocs Global Strategic Sourcing Amdocs Global Strategic Sourcing

Source: Amdocs

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Case Study Managed Transformation: UK Mobile Service Provider Case Study of a Leading Mobile Service Provider in UK

Source: Amdocs

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Operators Seek Technology-based Managed Services Expertise to Aid Transformation Operators Seek Technology-based Managed Services Expertise to Aid Transformation

Source: Global Telecoms Business

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A New Model on the Managed Services Catwalk A New Model on the Managed Services Catwalk

Source: Communications Today

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Mobilicity Amdocs Customer Success Story: Greenfield Wireless Innovator Outsources Mission-Critical Functions to Amdocs for Rapid Success

Source: Amdocs | Added May 2011

Mobilicity Speeds to Market with "Extreme Outsourcing" Model

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GSS Capex Gearing Up for Moves from CAPEX to OPEX

Source: TM Forum | Added 2011

TM Forum Business Intelligence Quarterly

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GSS Guide The Road to Operational Efficiency

Source: TM Forum | Added 2011

TM Forum Quick Insights report.

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Managed Services Success Guide Managed Services: A Brief Guide to Success

Source: TM Forum | Added August 2010

This TM Forum Quick Insights report on managed services, sponsored by Amdocs Global Strategic Sourcing, highlights the success factors and different managed services issues service providers should consider, including how to approach procurement and choosing the right partner.

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Managed Services for OSS/BSS Managed Services for OSS/BSS

Source: TM Forum | May 2012

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Managed Services for OSS Managed Services for OSS

Source: Amdocs

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GSS Customer Experience Stop Going It Alone: Using Managed Services to Enhance Customer Experience

Source: Amdocs | Added May 2011

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GSS Transformation Managed Transformation: The Low-Risk, High-Reward Alternative

Source: Amdocs | Added May 2011

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Telecom IT Managed Services Assessing Success Factors for Telecom IT Managed Services – A Capabilities & Experience Assessment

Source: TM Forum | Added August 2009

This white paper explores the required managed services provider assets, capabilities and experience, all of which are critical for delivering successful B/OSS managed services

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SURVEYS

Business Process Outsourcing - TM Forum Insight Report Business Process Outsourcing - TM Forum Insight Report

Source: TM Forum (membership required)

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OSS Survey Service Providers View Modernization as Key to Successful OSS Managed Services (Summary of Key Findings)

Source: Amdocs and Coleman Parkes | Added May 2009

This global survey of 100 Tier 1 and Tier 2 service providers, conducted by Coleman Parks and commissioned by Amdocs, examines service providers' use of managed services to support their operational support systems (OSS).

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