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Amdocs Scenario Optimization Modeling (ASOM) |
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- A set of packaged business processes, tools and methodologies designed specifically for the communications, media and entertainment industry
- A best-practice knowledge library aligned with industry standards that enables quick implementation and lower project risk and uncertainties
- Captures and promotes Amdocs' best practices amassed through 25 years of industry experience
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Amdocs Monitoring and Control (AMC) Tool
Central dashboard tool to monitor each customer's environment |
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- Graphical representation of all the supported applications in a user-friendly GUI
- Shows end-to-end application architecture along with various components and their health status
- Provides alerts in case of any failures or aborts
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Customer Experience Tracking Tool
A set of tracking tools to monitor and proactively manage all service levels relating to the customer experience |
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Key capabilities
- End-user monitoring of all front-end applications (CRM, self-service, point-of-sale, partner settlement)
- Process tracking such as order fall-outs
- Provide real-time visibility into user behavior and experience
- Perform trend analysis based on end-user metrics in order to proactively identify issues before users are impacted
KPIs Measured
- Average response time
- Application availability
- Orders processed/fall-outs
- Provisioning success and timelines
- Average handling time for customer interactions
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