Amdocs.com > Services > Transformation and Implementation
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Transformation and Implementation

DELIVERING A SUPERIOR CUSTOMER EXPERIENCE

By partnering with Amdocs and sharing a common goal, we benefit from their knowledge transfer and access to best practices... Transformation needs an environment that is clear and controllable and that is where Amdocs has had a great impact.
Scott Rice, VP,
Customer Billing Srvcs, Sprint
We need strategic partners that understand our business challenges and Amdocs is a critical part of our business strategy. Our business depends on Amdocs. Without a good BSS/OSS system, you cannot compete.
David Thodey,
Telstra CEO


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Today it's more important than ever to ensure that your IT systems deliver a consistent customer experience across all touchpoints. Every component has to be in the right place, in full working order, and smoothly integrated with all the other system components.

So when you make changes to your system, the implementation process must be as quick and painless to your business as possible.

Amdocs is intimately acquainted with the entire spectrum of communication-specific IT systems and products. Our deep industry knowledge enables us to ensure a smooth transition from project deployment to implementation and operation. Our field-proven structured methodologies, extensive best practices and pre-configured tools deliver rapid results with low risk to every project.

For over 30 years, Amdocs has been a strategic partner for leading communication service providers, enabling them to accelerate business growth, reduce costs and deliver a superior customer experience.

Our system integration services ensure that critical business goals are met:
  • Quality assured customer experience: Inherent quality assurance throughout – from product design and development to integration, testing deployment and operations

  • Growth and profitability: We ensure the success of complex transformations based on our proven system integration track record, enabling you to launch new services and lines of business with rapid time to market

  • Cost efficiency: We help our customers cut system integration costs by 20-40% through our expertise in consolidations, workforce arbitration, multi-vendor ecosystem management, best practices, global presence and network of experts and tools (for automation, business process modeling, etc.).
Amdocs Implementation Services include: