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Customer Management Services

Deliver a winning customer experience!

Amdocs Customer Management Services help service providers deliver an unparalleled customer experience by optimizing customer interaction channels. We utilize analytics and social media to tap into customer insight to enable you to deliver a holistic and personalized customer care experience.

Key customer management consulting services:
  • Multi-Channel Optimization: Helps service providers optimize and streamline operations across assisted and unassisted customer interaction channels

  • Contact Center Optimization: Offers an analysis of our client’s core contact center operational environment in order to identify process, people (training and learning), and technology improvement opportunities

  • Pro-active Care Assessment: Enables our clients to focus on the customer while reducing operational costs by providing an analysis of current “care” call drivers, associated root causes, identification of proactive care opportunities and action plans

  • Customer Journey Analytics: Identifies the key drivers behind high and low customer satisfaction (CSAT) scores, leading to operational recommendations on how to improve the overall Net Promoter Score

  • Social Media Care Assessment: Provides a holistic audit and industry leading recommendations on a service providers’ social media care operations
Additional Consulting Services​​​