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Meeting service level agreements is a challenge. Business processes and systems often can't track whether or not you're actually meeting them. You might be facing unrealistic quality-of-service goals and timelines. You're probably under pressure to demonstrate a quantifiable business value, while managing, or even decreasing your operating costs. And there's often such a lack of alignment between business and service organizations that your support organizations might even be unaware of existing service level agreements.
Amdocs' SLA management capabilities help you to provide the service your customers expect— at the right cost, at the right level and at the right time:
- A closed-loop system for measuring, monitoring and managing achievable quality-of-service goals with your customers
- Offers a real-time integrated view of SLA targets, a history of SLA-related events, and jeopardy status based on contractual entitlement for each trouble ticket—enabling you to turn service contracts into action
- Increases customer satisfaction by setting and meeting realistic support expectations so you can deliver on your customer commitments
- Performs root-cause analysis through improved tracking and visibility into the true status of a case
- Improve support for customers across different time zones and business calendars
- Efficiently measures your service-level status and process improvements through accurate service-level data
Contact Amdocs today to learn more.
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