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providing the right customer experience
In order to achieve an integrated approach to customer management, companies need CRM solutions that manage the complete customer lifecycle, and that enable you to identify, service, retain and grow profitable customer relationships. Businesses need strong up-sell and cross-sell capabilities which can be accessed and delivered via all customer service channels. They need strong analytics and personalization capabilities to target the right customers with the right products and services. All of this functionality together requires a seamless system for supporting closed-loop processes - on time, in real time.
When it comes to quality of service, customers have higher expectations than ever and they want no less than a great customer experience from you. Whether you’re a service provider or in high-tech, manufacturing, finance, travel, healthcare or utilities, customers know that if you can’t give them what they expect, they can always switch to another organization that can.
At Amdocs, we understand that keeping your customers happy isn’t just about providing great products. It’s about providing the right customer experience to help you stand out from the competition. It’s about delivering products and services at the right time, in the right way, and through whichever channel your customer chooses. It’s about making it personal…
Amdocs Customer Management helps you to turn this strategy into a reality. We link your corporate objectives, process initiatives and your supporting IT systems across the entire customer lifecycle - from marketing, sales, support and service, to business intelligence. This not only reduces your "cost-to-serve" but also makes sure that both you and your customers get more value out of every customer interaction. Amdocs CRM enables Integrated Customer Management in the following ways:
- Customer Interaction - Amdocs customer interaction products are designedto optimize interactions with customers to ensure that customers are satisfiedand that opportunities to collect information, up-sell and cross-sell aremaximized.
- Sales - The Amdocs CRM sales solution gives your sales force the repeatableand profitable sales strategies and business processes you need to efficientlymanage sales from opportunity to closure.
- Ordering - Amdocs ordering products fully automate ordering and fulfillmentprocesses for all services and lines of business, enabling complete controlover customer, product and order management.
- Support - The Amdocs support products provide powerful multi-levelintegrated support regardless of the customer's preferred method ofinteraction. With this tightly integrated set of support products your customerreceives superior customer service, and your company improves customersatisfaction and loyalty.
- Marketing - Amdocs marketing products allow you to acquire, grow andretain profitable customers as part of an integrated customer managementapproach.
- Foundation - Among the key principles underlying the Amdocs nextgenerationportfolio architecture are modularity, openness and compliancewith industry standards. These characteristics enable seamless integrationwith existing technical environments and support a "mix-and-match"component strategy that eliminates the "all-or-nothing" constraintsassociated with the older monolithic architectures.
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