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Order Handling & Execution
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How do you execute an order that is inherently fraught with errors? As your ordering system is at the center of business operations, it inevitably touches multiple systems within the corporation. From billing system for price quote, to provisioning and orchestration systems, to inventory management systems, tracking systems for logistics and delivery, workforce management systems to schedule installation, and many other systems. Along the way, ordering system may touch as little as 10 systems to over 20 systems, depending on your business.
As the probability of error goes up each time the order touches a system that is not integrated properly, it is hardly surprising that the ordering process has such high error rates. The order handling and execution capability has built in checks and balance systems. This system ensures that if the ordering process encounters any error, the appropriate teams are notified immediately for manual intervention to fix the problem. It also has several out of box activities that are crucial for your business such as credit check, address validation, credit card validation, and the like.
From the time the order is decomposed and handed off to the appropriate systems for completion, the order handling capability monitors and tracks the entire process to mitigate errors. It further tracks the flow of order execution to ensure that the relevant order details that were sent out after decomposition are either acted upon or completed. The data returned by the external systems can initiate other activities, update data systems, or may be sent to other external systems.
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order handling and execution capability benefit you as it:
- Reduces total cost of ownership by providing approximately 75 out of box activities that are essential for your ordering business
- Minimizes errors by monitoring and tracking the process at all times
- Lowers your operations cost by validating and checking critical information such as address validation to prevent unnecessary truck rolls
- Increase customer (and agent) satisfaction by checking feasibility and compatibility of the offerings to ensure that your agents sell the right products and bundles to your customers
Contact Amdocs today to learn more.
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