|
|
How do you measure the impact of an error on your business? It really depends on where is the error. The impact could be quite serious if the errors are in your ordering process, as a truck roll at the wrong address can cost upwards of $300 each time! How do you balance your marketing requirements to provide a great customer experience for ordering with the IT requirements to automate a process that is inherently fraught with errors?
There are several reasons for these high rates of error: some of the likely culprits are that call center agents did not have the right product bundles, did not get the right price quote, the customer did not get the right invoice, the order could not be fulfilled, products were only delivered partially, and many more. The cost to correct these orders is very high and apart from the dollars lost in fixing these errors, it results in lost customers, reduced revenue, and unhappy call center agents.
This is where
Amdocs Ordering can help. It not only replicates your best salesperson to provide a superior purchasing experience, but also methodically goes through your end-to-end ordering process to ensure flawless delivery and minimize order fallout as well as system complexity. Amdocs Ordering provides an automated end-to-end solution to complete an order to cash cycle for a business or an end customer. Seamlessly integrated with multiple systems that are crucial to your business, Amdocs Ordering:
- Reduces errors by automating your ordering process
- Reduces order fallouts by integrating with other systems
- Lowers maintenance costs due to system consolidation
- Minimizes IT complexity by integrating disparate systems
- Decreases CSR training time with intuitive user interface
- Dramatically shortens TTM for new offers, configure and launch services quickly
- Minimizes revenue leakage
- Prevents loss of order by tracking them
Contact Amdocs today to learn more.
top >
|
|
|