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Amdocs' customer experience systems combine our award-winning portfolio of integrated, modular solutions, consulting and implementation services based on business process expertise, and deep industry experience to help deliver an intentional customer experience TM .
When it comes to quality of service, customers have higher expectations than ever and they want no less than a great customer experience from you. Whether you’re in high-tech, manufacturing, finance, travel, healthcare or utilities, customers know that if you can’t give them what they expect, they can always switch to your competitor that can.
At Amdocs, we understand that keeping your customers happy isn’t just about providing great products. It’s about providing the right customer experience to help you to stand out from the competition. It’s about delivering products and services at the right time, in the right way, and through whichever channel (phone, web, etc.) your customer chooses. It's about making it personal...
Amdocs Customer Management solutions help you to turn this strategy into a reality. We link your corporate objectives, process initiatives and your supporting IT systems across the entire customer lifecycle - from marketing, sales, support and service, to business intelligence. This not only reduces your "cost-to-serve" but also makes sure that both you and your customers get more value out of every customer interaction.
Leveraging our proven experience delivering complex, mission critical systems to the world's leading companies, Amdocs can offer high-value solutions that target and the dynamic and demanding needs of your customers. We have helped shape the creation of a differentiated intentional customer experience TM for top tier communication service providers (AT&T, Verizon), market leading financial services institutions (ABN AMRO, H&R Block), sophisticated high-tech manufacturing companies (HP, Nortel) and retail organizations (Best Buy) for their support-related and contact center needs.
Amdocs customer management solutions:
- Smart Agent Desktop unifies your agents' desktop to optimize contact center operations across multiple lines of business, disparate entities, for all business processes.
- Customer-Centric Service & Support enables proactive, efficient and intelligent service and support through collaboration between your support agents and your service personnel.
- Ordering fully automates ordering and fulfillment processes for all services and lines of business, enabling complete control over customer, product and order management.
- Sales gives your sales force the repeatable and profitable sales strategies and business processes you need to efficiently manage sales from opportunity to closure.
Contact Amdocs today to learn more.
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