Integrating social media into CRM for next generation customer experience
Telcos need to rethink their customer care strategies with
social media in mind...
Can Data Become A New Currency?
Amdocs' new global survey finds that consumer privacy concerns have been overblown. Consumers are willing to share their personal data with service providers...in exchange for rewards.
On the Road to 4G
The move to 4G/LTE is almost inevitable, but do you have a solid rollout plan and monetization strategy?
Who owns the customer? A new Amdocs survey finds that the battle continues between service providers, "over-the-top" players and device manufacturers.
Me & My Data
Amdocs man-on-the-street global survey reveals 10 critical strategies for improving and monetizing data services.
Retention & Loyalty Survey
Consumer interests have changed in the past 5 years, but has your retention strategy kept up? Check out the results of our retention survey.
Global Consumer Survey
Amdocs' comprehensive survey finds that mobile consumers can be categorized as "cyborgs," "centaurs" and "space cowboys."