Customer Care & Billing


During this period, Amdocs took its first steps into diversification, while keeping the customer-centric philosophy from its Yellow Pages business. Amdocs first expanded into the telephone arena and then the mobile space. The development of Ensemble, the industry's first UNIX-based customer care and billing system, led to Amdocs' massive growth.


1991 Enter the wireline telephone market: Southwestern Bell Telephone (SWBT) win - Billing system development agreement
1992 1992 - US West wireline billing win
1993 Enter the mobile market: Southwestern Bell Mobile Systems (SBMS) win - Ensemble Customer Care & Billing (CC&B) development agreement