I’ve always been proud of my long association with Amdocs, but it’s a special privilege to be at the helm as the company celebrates its 30th anniversary.
Anniversaries provide a useful opportunity for reflection. Over the 30 years of Amdocs’ existence, hundreds of other companies in our industry, including many large ones, have come and gone. So what has been the secret of Amdocs’ success? Why have we continued to grow where others have fallen by the wayside?
The first word that springs to mind is focus. We have a very focused strategy and are very focused on execution. In the company’s early years we focused on a set of applications for the communications industry and became very good at what we were doing. In particular we earned a reputation for always delivering - there is no other company that can match our success record for delivering a project. Over the years, this has become our DNA, the special marker that defines Amdocs.
On top of this, we have a unique business model. We deal with some of the most complicated IT transformation projects in the world and have found that the best way to ensure success is to own all three components of the project: the software; the implementation services and, in some cases, the operation of this software.
Having a unique business model, however, is no guarantee of continued success. To stay at the top, we need to reinvent the company every five to seven years to ensure we stay relevant and offer the best customer experience systems for our clients. These highlights of the company’s history will show you how we accomplished this, continually advancing into new frontiers as we embrace challenges to experience success, for both our customers and Amdocs.
In some aspects, Amdocs has changed beyond all recognition over the past three decades. When I joined in 1987 as a team leader, managing two people, we were still a small, young company, focusing on one application/business area – Yellow Pages. Today we’re a global company with over 250 service provider customers, offices in some 60 countries and a workforce of over 19,000 employees. But in one crucial area we have not changed: the determination of our employees to ensure the success of whatever project they’re working on, at any particular time.
And so, this website is dedicated to all past, present and future fellow Amdocs employees. The past 30 years have been an amazing journey. I’m sure the next decades will be just as exciting.
President & CEO