Since 2002, Q‑nomy has been developing, marketing and implementing software solutions that help organizations optimize the customer experience in their branches or stores. Q‑nomy's vision is to make the most of every customer visit: more sales, greater customer satisfaction, better experience.
Q‑nomy's software tailors the experience of visiting the store or service center, from entrance to exit, to the customer's personal background, expectations and needs – and at the same time allows the business to use this experience as a platform for targeted multi-channel messaging and advertising.
Q‑nomy's solutions support virtually any strategic business goal including increasing sales, reducing costs and improving level of service by optimizing the following:
- the way marketing messages are conveyed to customers at branches/stores
- agent-customer interactions, and agents' time management
- customer traffic between online channels and branches
- the use of existing IT eco-system to support customer experience
Q‑nomy's solutions are:
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- efficient to customize, integrate and run
- effective in achieving goals quickly
- innovative in the use of both existing and new technologies to provide unique solutions for business needs
- modular, enabling a step by step approach to addressing numerous needs
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