ST. LOUIS and DENVER
- June 8, 2011
- Amdocs (NYSE: DOX), the leading provider of customer experience systems, and The Cable Center, the cable industry’s nonprofit educational arm, announced today that Amdocs has become the exclusive presenting sponsor of The Cable Center Customer Care Committee (“C5”).
The C5 is comprised of 25 invited members from the top 14 cable TV multiple system operators (MSOs) in the United States and Europe, as well as associate members representing some of the industry’s leading associations. Through this sponsorship, Amdocs will actively participate in the group’s meetings and forums, where the industry’s most senior customer experience management executives discuss best practices and innovative solutions. The C5 is part of The Cable Center’s Customer Care Central, a group of programs and initiatives designed to help advance the customer experience.
“One of the main drivers of customer satisfaction and retention for every cable provider is how they can simplify and personalize the experience they offer their end customer,” said Brian Shepherd, Amdocs group president and head of Broadband Cable and Satellite. “Amdocs’ almost three decades of experience serving cable operators around the world and our heavy R&D investment in leading software solutions and personalized business processes will give C5 members a unique and valuable perspective on providing an exceptional customer experience in the rapidly changing connected world. This partnership also demonstrates Amdocs’ ongoing commitment to the cable industry and to C5’s vital mission.”
"The ultimate success of our cable industry depends largely on our ability to understand the needs of and satisfy our end-use customers," said Jana Henthorn, Senior Vice President, Academic and Industry Outreach for The Cable Center
. "Enhancing the customer experience is one of our industry’s top priorities. Amdocs’ depth and breadth of cable industry experience already deployed at customers of all sizes around the world brings valuable insights that we welcome to our C5 group."
Amdocs was the only vendor to receive a “strong” rating in all eight critical customer-facing business processes reviewed in a recent report by leading analyst firm, Forrester Research, Inc
. Among the Amdocs CES solutions cited in the report are Amdocs Ordering, Amdocs Retail Interaction Manager, Amdocs Device Care, Amdocs OSS, and Amdocs Billing Manager. Supporting Resources
Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of approximately $3.0 billion in fiscal 2010, Amdocs has over 19,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at www.amdocs.com
About The Cable Center
The Cable Center is the nonprofit educational arm of the cable industry. A leading resource for information, education and expertise on cable telecommunications, The Cable Center unites the cable community by preserving and celebrating cable’s enduring contributions to society; building bridges between cable and higher education; and bringing together industry participants to share ways to better serve its customers. Based in Denver, Colo., The Cable Center’s program areas include the Cable Mavericks Lecture Series, Customer Care Central, the Cable Hall of Fame and the Barco Library. Please visit www.cablecenter.org
for more information. Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2010, filed on December 7, 2010 and our Form 6-K filed for the first quarter of fiscal 2011 on February 8, 2011.