Amdocs Leads in Global Billing Market Share, Analyst Firm Reports | 

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Amdocs wins two 2011 Stratecast Global Market Share Leadership Awards; one for rating, charging and other core billing, and the other for total (end-to-end) billing

ST. LOUIS - March 7, 2012 - Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Stratecast | Frost & Sullivan has given Amdocs two Stratecast Global Market Share Leadership awards for 2011. By receiving these awards for rating, charging and other core billing*, and for total billing, Amdocs is recognized for its excellence in capturing the highest revenue market share for each respective category within the global communications industry.

Leading analyst firm, Stratecast named Amdocs as the top vendor in the "rating and charging and other core billing" domain with a revenue-based market share of 19.7 percent. According to Stratecast, this domain is growing in importance in the communications market and currently represents 70 percent of the global, end-to-end billing market. Amdocs was also named the leading vendor in revenue market share for the overall billing market, which in addition to rating and charging and other core billing, includes the mediation, policy management, interconnect and settlements and partner management segments.

According to Stratecast, the key drivers behind Amdocs' success are:

  • Strength of billing product line, with the Amdocs CES (customer experience systems) portfolio covering all components of end-to-end billing
  • Significant ongoing, year-over-year investment in research and development
  • Strength of professional services
  • Focus on the communications marketplace, with annual revenues of approximately $3 billion making Amdocs the industry's largest supplier

"We are convinced that Amdocs will remain a leading global supplier of billing software and services for communications services providers for the foreseeable future," said Karl Whitelock, director OSS/BSS strategy at Stratecast. "Amdocs is constantly demonstrating its ability to anticipate and meet market needs which contributes to its high market share. An example is the acquisition of Bridgewater Systems which, according to our analysis, positions Amdocs as a leading vendor in the policy management and data monetization domain."

Another example of Amdocs' product strength is the company's convergent charging product, based on Amdocs' innovative turbo-charging technology. According to Stratecast's research, this technology provides unmatched performance levels and scalability, while reducing hardware and software costs to cost-effectively support growing numbers of subscribers and events.

"Our leading product portfolio together with our experience in providing a wide range of professional services such as consulting, implementation, system integration, ongoing support, maintenance and managed services to the communications industry over a period of 30 years has given us deep insight into what service providers need to succeed," said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. "The innovative solutions that drive our product roadmap are the result of our high investment in R&D and the insights we gain through the successful deployment of hundreds of complex, large-scale projects."

The Stratecast analysis covers revenues from license and professional services fees, including installation, maintenance, service bureau, cloud and managed services. The analysis is based on billing vendor and service provider interviews, responses to a direct market questionnaire, information from public sources, and raw market data.

Amdocs' billing solutions support some of the world's leading service providers including AT&T (US), Comcast (US), Rogers Communications Inc. (Canada), Vodafone Netherlands, Elisa (Finland), XL Axiata (Indonesia) and FarEasTone (Taiwan).

*Included are accounts receivable, collections, bill presentment, voucher and replenishment management.

Supporting Resources

About Stratecast
Stratecast collaborates with our clients to reach smart business decisions in the rapidly evolving and hyper-competitive Information and Communications Technology markets. Leveraging a mix of action-oriented subscription research and customized consulting engagements, Stratecast delivers knowledge and perspective that is only attainable through years of real-world experience in an industry where customers are collaborators; today's partners are tomorrow's competitors; and agility and innovation are essential elements for success. Contact your Stratecast Account Executive to engage our experience to assist you in attaining your growth objectives.

About Amdocs
For 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2011, Amdocs and its over 19,000 employees serve customers in more than 60 countries.

Amdocs: Embrace Challenge, Experience Success.

For more information, visit Amdocs at

Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2011, filed on December 8, 2011 and our Form 6-K furnished for the first quarter of fiscal 2012 on February 2, 2012.

Media Contact:

Michael Zema
Weber Shandwick for Amdocs
Tel: +1-212-445-8181