ST. LOUIS – June 20, 2013
– Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today revealed its Big Data Framework, demonstrating how its broad range of products, solutions and services can help service providers unlock the potential of big data analytics. Utilizing a holistic approach that combines the big data capabilities of its new CES 9 product suite
with an array of services and domain expertise, Amdocs enables service providers to leverage big data analytics into new revenue streams, better customer service and revealing customer insights.
Leveraging big data can result in substantial new revenue streams for service providers. Amdocs also today released the results of new global research
into consumers’ attitudes towards data usage that shows that most consumers are willing to share personal data in return for improved customer service and financial reward.
Amdocs’ Big Data Framework is centered on data management platforms
for data storage and processing; analytics platforms
to execute algorithms and derive business value out of operational data; and a business execution layer
for vertical applications targeting unique business challenges in domains such as marketing, customer care and network planning.
Amdocs CES 9 has been designed to help operators unlock the potential of big data and streamline operational processes, understand customers at an individual level and improve profitability through better churn management, targeted cross- and up-sell and effective product introductions.
Big data capabilities in CES 9:
- Amdocs Proactive Care leverages transactional big data and behavioral content together with real-time customer events to anticipate potential care issues and preemptively address them across all channels. It enables service providers to attain prediction accuracy of up to 95 percent* and reduce contact center costs by up to 20 percent*
- Amdocs Tera Scale employs Apache’s Hadoop open-source software framework for scalable data-intensive distributed computing, to reduce data management and storage costs
- Amdocs Elastic Online Charging, a main enabler for adopting big data technologies, allows dynamic allocation of charging resources. It uses high-availability cloud topology enabling service providers to scale servers up and down, with no downtime, gain failover support and reduce hardware costs
Amdocs’ leadership in big data analytics extends well beyond the product level. The company’s big data professional services span consulting, data science, implementation and testing, and its experts combine in-depth understanding of the unique challenges of telecom-specific business process with analytic modeling. Amdocs is co-leading the TM Forum’s Frameworx Big Data Analytics project.
“Most service providers are only using a small portion of the data they hold because of challenges such as data integration and management,” said Steve Cotton, director of business assurance programs at TM Forum. “Drawing on its expertise, Amdocs’ contribution as a co-leader of our Big Data Analytics project is helping to provide needed guidance for service providers on managing and profiting from their data resources.”
“While ‘big data’ is a simple term, the reality for service providers is complex: they face multiple challenges in managing the ever-growing volumes of data in their business and operational support systems,” said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. “Amdocs’ unique approach, combining product leadership with proven expertise in services, helps service providers navigate this new landscape to unlock the untapped value within their data– and improve the customer experience.” *According to pilots conducted with several Amdocs customers. Benefits will vary depending on customer implementation Supporting ResourcesSupporting Resources
For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2012, Amdocs and its 20,000 employees serve customers in more than 60 countries. Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.comAmdocs' Forward-Looking Statement This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2012 filed on December 11, 2012 and our quarterly 6-K filed forms furnished on February 12 and May 16, 2013.Media Contacts:Amdocs
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