ST. LOUIS - January 27, 2014 - Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced the release of Amdocs CES 9.1. The company’s latest product suite introduces new social care, small and medium-sized business (SMB), and multi-play capabilities to allow service providers to give customers control of their experiences across any channel, network, service or device.
Spanning business support systems (BSS), operational support systems (OSS) and network control, Amdocs CES 9.1 is an integrated product suite that allows service providers to increase customer satisfaction, personalize every experience based on real-time insight, and capitalize on new opportunities such as the SMB market and new lines of business.
New CES 9.1 highlights include:
Recently launched solutions that are also part of CES 9.1 include:
"As far as the end customer is concerned, communication services today are not about the network technology or even the device, it’s about the experience and the lifestyle they enable," said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. "Customers expect these services to be social, immediate and to reflect their multiple, daily life personas, without any restrictions as to when and how to consume these services. With the introduction of CES 9.1, Amdocs enables service providers to holistically manage the customer experience, meeting their subscribers’ real-time requirements, expectations and needs."
About AmdocsFor more than 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven professional services and managed services operations. With revenue of $3.3 billion in fiscal 2013, Amdocs and its more than 20,000 employees serve customers in over 70 countries.
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For more information, visit Amdocs at www.amdocs.com
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