ST. LOUIS - February 23, 2011
- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that TIM Brasil, one of the leading mobile operators in Brazil, has selected products from Amdocs' Customer Experience System (CES) 8 portfolio – including Order Management, Service Management, Resource Manager and Enterprise Product Catalog – to provide the foundation for its "B/OSS" transformation initiative supporting its next-generation network.
The Amdocs solution bridges BSS and OSS to unify customer ordering, provisioning processes and activation across multiple channels and lines of business. Amdocs will enable TIM Brasil to consolidate two separate operational environments (resulting from TIM Brasil's acquisition of Intelig) into a single platform supporting a complete order-to-activation process and providing visibility across all its services and network resources.
In addition, the Amdocs system will provide a centralized product information repository across all TIM Brasil services and network planning capabilities to optimize capacity utilization on its nationwide network.
"The Amdocs CES 8 solution will enable us to strengthen our competitive position in the dynamic Brazilian market by giving customers the services they want, as quickly as they want them," said Luigi Cardone, chief technology officer for TIM Brasil. "By simplifying, modernizing and consolidating our platform under our strategic B/OSS initiative, we will be able to significantly reduce operating costs while supporting our transition to a next-generation network that can handle increased volumes of data traffic." Supporting Resources
Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs' offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of approximately $3.0 billion in fiscal 2010, Amdocs has over 19,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at www.amdocs.com. Amdocs' Forward-Looking StatementThis press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2010, filed on December 7, 2010 and our Form 6-K filed for the first quarter of fiscal 2011 on February 8, 2011.
Weber Shandwick for Amdocs