Digital Care & Commerce

An integrated approach to care and commerce

Service providers are looking to adopt new ways to digitally interact and engage with their customers – to transform themselves into digital service providers and improve customer satisfaction and retention.

Amdocs Digital Care & Commerce is an all-inclusive solution offering both care and commerce capabilities from a single platform enabling consistent and personalized customer interactions across all channels. The solution delivers a comprehensive set of capabilities for all business s​ervices including traditional to entertainment, multi-play and content, helping service providers become digital service providers.

Leveraging Amdocs’ strong footprint in BSS (CRM, ordering and billing), service providers can manage all care issues and a seamless transition between care and commerce.. An intuitive user interface allows customers to complete any transaction with just a few clicks for a personalized experience.

Key Benefits:

  • Single catalog driven commerce engine for shopping experience for all business services including traditional services to multi-play, entertainment and digital content

  • Abstraction of widgets into the Web Content Management Platform allowing business users to help create the experience

  • A single point of truth to personalize new offers and grow wallet share by turning every self-care interaction into a sales opportunity

  • Hit the market faster with rapid deployment utilizing User Experience Framework (UXF) technology

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