Customers are increasingly demanding a superior user experience no matter which products or services they are consuming. But in order for that to happen, service providers must ensure three criteria: an intuitive user interface, consistency across all applications and devices, and personalization.
The ability to provide a superior customer experience – one that is intuitive, personalized, and consistent across all channels
– is recognized by service providers as the key source of sustainable differentiation to attract and retain high-value customers. But the high development cost and required time investment to achieve this means that it’s almost prohibitive.
Amdocs Omni-Channel Experience products and solutions are specially designed to enable service providers to cost effectively deliver a consistent and personalized user experience across channels and touch points. Amdocs Omni-Channel Experience helps service providers reduce costs, achieve consistency, and greatly improve the user experience.