Contact Center Services

Automation and Modernization For Tomorrow's Contact Center

​​Contact centers continuously struggle to keep up with new services while customers are demanding new channels of communications. Service providers must continually invest in modernizing contact center systems and new solutions in order to improve the service they provide their customers.

Amdocs Contact Center Services helps service providers reduce their contact center operational costs and provide better customer experience. Our unique discovery process helps identify the areas for improvement as well as the business value, based on industry best practices.

The solution combines the integration of leading technologies with optimized business processes to create more efficient contact center operations and a better experience for the end customer. Cloud-based, it enables you to reduce your overhead and support changes in demand quickly and easily.

BENEFITS

  • Reduces OPEX by at least 15%
  • Improves customer care with reduced call handling times and increased first call resolution
  • Achieve faster time to market with new services