Program & Business Services


From overseeing organizational wide transformation processes to program leadership for complex end-to-end system integration projects, Amdocs Programs & Business Services ensures that all your programs are managed by a professional team of experts covering multiple business domains.

With over 30 years of experience and 2500 delivered programs at 250 customers across the globe, we have acquired the deep understanding, knowledge and experience to successfully deliver programs even in the most complex business environments.

This vast knowledge is now strongly leveraged by wrapping it into Amdocs EDGE, a cloud-based and technology driven planning, reporting and management platform with deep specialization in the service provider sector. Amdocs EDGE ensures a consistent, methodological and standardized approach for every program. Built on the unique Amdocs IP, it enables customers to achieve higher quality programs with higher program delivery success rates.

Amdocs' PBS portfolio covers three business domains:

  • Business Change & Optimization
  • Program Management
  • Business & Systems Migration

  • ROI and Benefit Realization
  • Business process management
  • Organizational change management
  • Business Readiness and Deployment


  • Creates the foundation for a successful transformation process by including all critical aspects in the planning phase.
  • Improves business buy-in through inclusion of all key stakeholders in the information gathering process.
  • Improves alignment between business processes through a standardized and transparent program set up.
  • Ensures business and its workforce are ready for change by synching all the relevant departments on goals and timeframes.
  • Integrated with Amdocs EDGE to utilize methodology, tools and experience attained in numerous transformation projects globally.

  • Vendor Management
  • Integrated Work Planning
  • Deliverables Management
  • Risk, Issue and Action Management
  • Program Communications
  • Program Logistics
  • Program Change Management
  • Program Quality Management


  • Reduces management overhead through a single point of accountability
  • Enhances business agility with faster and higher program delivery success rates for complex programs.
  • Integrates with Amdocs EDGE to deliver a technology driven, standardized and consistent program management methodology to deliver better program quality.
  • Delivers value through insights and experience gathered in over 2500 delivered programs globally.
  • Reduces program cost by applying the right-shore model to achieve optimal results at reduced cost.

  • Migration Program Management
  • Migration Strategies
  • Migration Quality
  • Data Services
  • Mock Testing Management
  • Rollout Management
  • Stabilization
  • Transition Services


  • Leverages Amdocs’ vast migration experience in working with over 100 of the world’s largest service providers on more than 1,500 projects
  • Maintains business continuity during complex migration process
  • Integrates with Amdocs EDGE for faster goal achievement based on a wide-ranging IP, containing proven templates and processes
  • Reduces risk and ensures smooth transition into final state of business operations by applying best practices in every area
  • Ensures accuracy and efficiency through field tested program management methodology
  • Mitigates potential issues using proven testing, rehearsal and launch methodologies

​ ​
Advanced Program Management Services


  • Reduces program set up time by up to 80%.
  • Template driven process set up based on 2500 delivered programs.
  • Built upon the industry’s largest and most specialized process library.
  • Offers a consistent and standardized program methodology.
  • Fully integrated Amdocs EDGE tool set for cloud-based and efficient program management


  • Slash program set-up time by up to 80% through a unique and field proven template driven program process.
  • Instant access to the relevant program management expertise through a global team of program management professionals in multiple domains.
  • Reduce program management cost through right-shore management and achieve the optimal mix between onsite and offsite expert assignment.
  • Reduce program management errors through consistent and best-practice methodology based on insights from 2500 delivered programs globally.
  • Achieve full transparency and collaboration across all program stakeholders through our integrated and cloud-based tool set.
  • Achieve higher program success rates through well-defined processes, flexible access to experts and technology-based program management.