The business customer segment is growing rapidly, presenting service providers a major opportunity to evolve from being B2B business enablers focusing mainly on connectivity
to business generators, offering a one- stop-shop of broad services.
The business customer segment, with complex order fulfillment and delivery, poses great challenges for service providers. So it’s vital for them to customize services for each business with a variety of product bundles and offerings, both legacy and new, including multi-site, multi-profile, and cross-nation.
addresses BSS, OSS, analytics, network, and service systems to support the full business customer journey from concept to renewal: sales, ordering, fulfillment, product lifecycle, charging and billing, care, support, self-service, and more. It also includes use cases and best practices from various service providers around the world.
service providers in the B2B domain, Amdocs B2B
addresses mobility, network and connectivity, vertical bundles, cloud services, Big Data insights, and business app services. In addition, the Amdocs B2B offering uniquely encompasses a deep understanding of business customers and their needs throughout their lifecycles, allowing service providers to deliver business value at each step from lead to renewal.
- Visibility while offering serviceability
- Profitability through price and cost linkage in the quote stage
- Streamlining, monitoring and step machine fulfillment meeting SLA
- Fast time to market for visualized base network services