Customer Experience Solutions (CES)

What are Customer Experience Solutions?

Every time customers interact with their service providers, they have an experience. Downloading a digital application, ordering or updating a service, paying a bill, visiting a store, calling customer care, managing their accounts online, or simply making a call or watching TV: all customer experiences.

There are a number of business- and operational-support systems (BSS/OSS) and related business processes that power these activities: billing, CRM, ordering, self service, service fulfillment, digital content delivery, network capacity management and more. Because each shapes the customer experience, Amdocs calls them "customer experience solutions." And Amdocs drives innovation in the development, implementation and management of these solutions like no one else can.

Customer Experience Solutions
Amdocs is the market leader in customer experience solutions. What makes us different?

  • Deep industry experience. With 30 years of experience serving the communications, entertainment and media industry, Amdocs understands the industry and the solutions needed to power it. Plus, we have an unparalleled track record of consistent, repeatable results.

    • We help our customers serve their more than 3 billion customers

    • We've had more than 2,500 successful IT projects and implementations.

  • Proven products. We have the industry's most completely integrated yet modular software portfolio across BSS and OSS.

    • More than 500,000 customer service agents count on Amdocs Customer Relationship Management to provide a simplified customer experience.

    • Over 115 billion event records are processed every month through our managed services centers.

  • Services expertise. Our global team of consultants delivers a comprehensive line of services from strategy to implementation to ongoing managed services and support.

    • We have more than 24,000 employees serving customers in more than 90 countries devoted to customer experience solutions and the communications industry.

    • While only 60% of IT projects succeed, Amdocs delivers, on average, 95% of project milestones on time, on budget and at the highest quality.

Clearly, leadership in customer experience solutions isn't just about software. It's about accountability from start to finish and low-risk results.