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USE OUR EXPERIENCE TO IMPROVE YOURS
With 25 years of communication experience, and hundreds of successful implementations, we not only understand business processes better than anyone else, we know what works. And we’re constantly incorporating our field-proven knowledge straight back into our products, services and best practices. This means that you get to benefit from all the knowledge we’ve gained in the field from working together with the world’s largest service providers.
WE’VE ALWAYS FOCUSED ON BUSINESS PROCESSES
While many BSS/OSS vendors are only now realizing the importance of business processes, Amdocs has always been about business processes! And this long-term focus, combined with real-life business process knowledge gained from years of large-scale BSS/OSS transformation projects means that we really are the expert in communication business processes.
WE DON’T LIMIT THE CUSTOMER EXPERIENCE YOU CAN OFFER
The customer experience is becoming the only true way to differentiate your business and it's crucial to make the customer experience the central point for designing and optimizing business processes. Other business process management approaches focus on the technology, but why let technology limit the type of experience you can create for your customers? In contrast, Amdocs CES Business Process Framework follows a business-driven approach to make sure that your focus is on creating the intentional customer experience. We design and optimize business processes and their corresponding system requirements specifically with the customer experience in mind and to help you achieve your business goals . We see the technology as an underlying enabler of, rather than the driver for, more effective business process management.
WE BRIDGE THE GAP BETWEEN BUSINESS AND IT
Traditionally, business departments such as Marketing and Finance simply don’t speak the same language as IT. Technology usually dictates what the business side can actually achieve, and often what business support staff need and ask for is misinterpreted by IT. This isn’t the case with Amdocs because our business-process driven approach shapes everything we offer. It runs through our proven implementation methodology as well as our delivery activities, including application integration, testing, and change management. We’re developing our products with a business-oriented approach based on SOA principles. By exposing business services in the product architecture, we ensure that driving change comes down to changing the configuration rather than the code, making it easy for business personnel to build the processes they want and to quickly introduce new functionality. And we also incorporate our best practices from ASOM back into our product development, which closes the loop and the gap even more.
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